Logistics & distribution
Logistics and distribution
Our approach
Arrangements agreed order by order
Wholesale orders vary widely: a mixed carton order for a city retailer and a full export load for an overseas importer need very different arrangements. Rather than publishing one standard service, we agree the logistics for each order as part of the quotation.
That covers how the goods are prepared, how they reach you or your forwarder, and which documents accompany them. Where a requirement cannot be met, we will tell you before an order is confirmed.
From enquiry to shipment
How orders are handled
- Stage 1
Enquiry and order processing
Each enquiry is reviewed against the products, quantities and destination requested. Once a quotation is accepted, the order is confirmed in writing with its product list, quantities and agreed terms.
- Stage 2
Product handling
Products are distributed as packaged by their manufacturers. Any special handling, such as for frozen products, or any packaging requirement of your own, is identified and agreed before the order is confirmed.
- Stage 3
Shipment coordination
Collection or delivery dates, consolidation of mixed-brand orders, and the shipping documents required are coordinated with you for each order.
Domestic & export
What is standard and what is agreed per order
For every order
- Every enquiry receives a reference number and is reviewed individually.
- Mixed-brand orders can be requested in one enquiry.
- Arrangements are confirmed in writing before an order is placed.
Confirmed in each quotation
- Delivery or collection arrangements and timing
- Shipping terms (for example, the Incoterm for export orders)
- Palletisation, carton counts and load configuration
- Frozen or temperature-controlled handling, where applicable
- Export documentation for your destination
- Delivery coverage within Thailand
Buyer responsibilities
Information we need from you
Delivery destination
Full delivery address, or destination country and port for export.
Receiving details
Receiving hours, access restrictions and any unloading requirements at the delivery point.
Forwarder or agent
If you use your own freight forwarder or customs agent, their contact details.
Market requirements
Labelling, documentation and import requirements in your country, which remain the importer’s responsibility.
Timing
When you need the goods, and whether the order is a one-off or recurring.
Discuss the logistics for your order
Send your product list and destination, and we will confirm the shipping arrangements as part of your quotation.